- If you wish to change your PIN or need a PIN replacement for your RBC client card only, please visit an RBC branch or RBC ATM. For your RBC credit card, you can do so on or after April 1.
Action your mortgage renewal documents as they must be received by HSBC Bank Canada 4 business days before the maturity date of the current term.
Action your early renewal mortgage documents as they must be received by HSBC Bank Canada 5 business days before the effective date on the early renewal agreement.
Things to do in an HSBC Bank Canada branch
HSBC Bank Canada branches will close at noon (12 p.m.) local time on Thursday, March 28.
Plan ahead, and complete any branch transactions, as services may not be available (or may be restricted).
- Visit an HSBC branch to update your passbook for your records.
- Pick up your foreign currency before the branches close, if you plan to be travelling out of the country over this time.
Access to your safe deposit box will be restricted over the weekend. If you need anything from your box, please access it before branches close.
You can get cash using your HSBC Bank Canada debit card from:
- HSBC Bank Canada branches or ATMs until noon local time on Thursday, March 28; or
- RBC and all other ATMs worldwide (except any that are also part of THE EXCHANGE Network) until the morning of Saturday, March 30
If you need services over the long weekend, visit an RBC branch.
Things to do week of March 25
- Make sure you have your RBC client card and/or credit card ready for use after the migration.
- Download from HSBC digital banking your account, credit card and investment statements, annual reports, tax documents, trade confirmations and transaction history for your records.
- Export or screenshot your watchlist and alerts from HSBC InvestDirect before your account is migrated to RBC Direct Investing ® .
- Ensure there are funds available in your HSBC InvestDirect account if you plan to trade upon migration, as you will not have the ability to settle trades directly from a bank account.
Access to your HSBC digital banking services will be limited to view-only as of Thursday, March 28. You can make transfers through Interac e-Transfer ‡ up until 5 p.m. ET.
Making a credit card payment? If you were planning on making a card payment over the long weekend, make sure you do this before Thursday, March 28
Reminders for the long weekend, March 28 to April 1
- Your RBC client card will be ready for use on Saturday, March 30. Until then, you can continue to use your HSBC Bank Canada debit card for debit purchases – or at any RBC ATM (with no service charge).
- Activate your RBC client card Interac ‡ contactless payment by completing a transaction using your PIN. See more details at rbc.com/hsbc-canada-activate.
- Once activated, your RBC credit card will be ready to use by Monday, April 1.
- Access to your HSBC line of credit and HSBC home equity line of credit will end on Thursday, March 28. You’ll have access to your migrated RBC line of credit and RBC home equity line of credit on Wednesday, April 3, through your RBC chequing account.
- Remind your lawyer that payout cheques for mortgage switch-outs and payouts that are due on Thursday, March 28 must be paid no later than 11 a.m. local time at your HSBC Bank Canada branch.
Need Assistance?
Call 1-800-769-2503
Need Assistance?
Call 1-800-769-2503
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HSBC Overseas Holdings (UK) has transferred the ownership of its Canadian banking business to Royal Bank of Canada with effect from March 28, 2024. The HSBC trade mark(s) and all similar trademarks and derivations thereof are used temporarily under licence by HSBC Overseas Holdings (UK) Limited to Royal Bank of Canada and related group entities.
Legal Disclaimer 1)The sale of HSBC Bank Canada to RBC is expected to close by the end of March 2024 and is subject to the satisfaction of customary closing conditions.
HSBC Bank Canada refers to, as applicable, HSBC Bank Canada and all subsidiaries, including HSBC Investment Funds (Canada) Inc., HSBC Securities (Canada) Inc. (including HSBC InvestDirect), HSBC Private Investment Counsel (Canada) Inc., HSBC Global Asset Management (Canada) Limited, HSBC Finance Mortgages Inc., HSBC Trust Company (Canada), and HSBC Mortgage Corporation (Canada).
RBC Direct Investing Inc. and Royal Bank of Canada are separate corporate entities which are affiliated. RBC Direct Investing Inc. is a wholly owned subsidiary of Royal Bank of Canada and is a Member of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund. Royal Bank of Canada and certain of its issuers are related to RBC Direct Investing Inc. RBC Direct Investing Inc. does not provide investment advice or recommendations regarding the purchase or sale of any securities. Investors are responsible for their own investment decisions. RBC Direct Investing is a business name used by RBC Direct Investing Inc.
Legal Disclaimer ®/TM Trademark(s) of Royal Bank of Canada, used under licence. © Royal Bank of Canada 2024. Legal Disclaimer *HSBC Bank Canada refers to, as applicable, HSBC and all subsidiaries, including HSBC Investment Funds (Canada) Inc., HSBC Securities (Canada) Inc. (including HSBC InvestDirect), HSBC Private Investment Counsel (Canada) Inc., HSBC Global Asset Management (Canada) Limited, HSBC Finance Mortgages Inc., HSBC Trust Company (Canada), and HSBC Mortgage Corporation (Canada).
RBC Direct Investing Inc. and Royal Bank of Canada are separate corporate entities which are affiliated. RBC Direct Investing Inc. is a wholly owned subsidiary of Royal Bank of Canada and is a Member of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund. Royal Bank of Canada and certain of its issuers are related to RBC Direct Investing Inc. RBC Direct Investing Inc. does not provide investment advice or recommendations regarding the purchase or sale of any securities. Investors are responsible for their own investment decisions. RBC Direct Investing is a business name used by RBC Direct Investing Inc.
Legal Disclaimer ‡ All other trademarks are the property of their respective owner(s). Legal Disclaimer 2)RBC Mobile is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc.
Legal Disclaimer 3)RBC® named Highest in “Customer Service Excellence Among the Big Five Banks" by Ipsos 2022 and “Highest Customer Satisfaction with Retail banking Advice” from J.D. Power 2022.
Legal Disclaimer 4)The Private Investment Counsel service is a discretionary portfolio management service offered by HSBC Private Investment Counsel (Canada) Inc. (HPIC). Under this discretionary service, assets of participating clients will be invested by HPIC or its delegated portfolio manager, HSBC Global Asset Management (Canada) Limited (AMCA), in securities, including but not limited to, stocks, bonds, mutual funds, pooled funds and derivatives. Commissions, management fees, custodial fees and expenses all may be associated with the use of the Private Investment Counsel service. Neither the Private Investment Counsel service nor any of the securities purchased as part of the Private Investment Counsel service are guaranteed or covered by the Canada Deposit Insurance Corporation, HSBC Bank Canada, or any other investor protection fund or deposit insurer. The value of an investment in or purchased as part of the Private Investment Counsel service may change frequently and past performance may not be repeated. HPIC is a wholly owned subsidiary of, but separate legal entity from, HSBC Bank Canada and provides its services in all provinces of Canada, except Prince Edward Island. AMCA is a wholly owned subsidiary of, but separate entity from, HSBC Bank Canada. Full terms and conditions are available at hsbc.ca/importantinformation.
